OPTIFRAME MEDIA LTD (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://optiframemedia.com/ or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following types of personal data:
1.1 Information You Provide to Us
- Personal Identification Information: Name, email address, phone number, and mailing address when you create an account or place an order.
- Payment Information: Billing address and payment method (processed securely through third-party payment processors).
- Content and Files: Any media, files, or materials you upload for video editing services.
1.2 Information Automatically Collected
- Log Data: Your IP address, browser type, operating system, and access times.
- Cookies and Tracking Technologies: Information collected through cookies and similar technologies to improve user experience.
1.3 Third-Party Data
We may receive information about you from third-party platforms if you link your accounts or interact with our social media pages.
2. How We Use Your Information
We use the information we collect to:
- Provide and deliver our services, including processing transactions and managing projects.
- Communicate with you about your account, orders, and updates.
- Improve our website, services, and user experience.
- Send marketing and promotional content (if you have opted in).
- Ensure legal compliance and enforce our Terms and Conditions.
3. Sharing Your Information
We will never sell your personal data. However, we may share your information in the following circumstances:
3.1 With Service Providers
- Payment processors to handle secure transactions.
- Cloud storage providers to store project files.
- Analytical tools like Google Analytics to track website performance.
3.2 Legal Obligations
- If required by law or in response to valid legal requests, such as subpoenas or court orders.
3.3 Business Transfers
- If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.
4. Your Data Protection Rights
Depending on your location, you may have the following rights under applicable privacy laws:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request corrections to inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data, subject to legal or contractual obligations.
- Right to Restrict Processing: Limit how your personal data is used in certain circumstances.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Object: Opt-out of marketing communications or data processing based on legitimate interests.
To exercise these rights, please contact us at info@optiframemedia.com.
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings.
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality.
- Analytical Cookies: Help us improve our services by analyzing user behavior.
- Marketing Cookies: Used to deliver personalized advertisements.
You can opt-out of non-essential cookies by adjusting your browser settings.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations. Files related to completed projects are retained for 6 months unless otherwise requested.
7. Security Measures
We take reasonable measures to protect your data, including:
- Encryption for data transfers.
- Secure servers to store your information.
- Regular security audits to prevent unauthorized access.
While we strive to protect your data, no transmission or storage system is 100% secure.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Children’s Privacy
Our services are not intended for children under 16, and we do not knowingly collect data from them.
10. Changes to This Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the updated “Effective Date.”
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: contact@optiframemedia.com
Address: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
