At OPTIFRAME MEDIA LTD (“Company,” “we,” “us,” or “our”), we aim to provide the highest quality video editing services. However, if you are not satisfied with our services or encounter any issues, this Return & Refund Policy outlines the terms and conditions governing returns, revisions, and refunds. By using our services, you agree to the terms set forth in this policy.

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1. General Policy Overview

1. Custom Services: Due to the personalized nature of video editing and related services, refunds are generally not applicable after project completion.
2. Eligibility for Refunds: Refunds will only be considered under specific circumstances, such as failure to deliver services as agreed or technical issues on our part.
3. Transparency: We strive to resolve issues through revisions or adjustments before considering refunds.

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2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

1. Service Non-Delivery: If we fail to deliver the service within the agreed-upon timeline without prior communication.
2. Incomplete Projects: If significant aspects of the service are incomplete or do not meet agreed specifications.
3. Technical Errors: If the final product contains errors that cannot be resolved through revisions.
4. Duplicate Payments: Refunds will be issued for duplicate payments made in error.

Note: Refunds are not applicable if:

• The client provides incomplete or incorrect instructions.
• The dissatisfaction arises from subjective preferences after the agreed scope of work is completed.

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3. Revision Policy

We offer free revisions within the scope of the original project requirements to ensure client satisfaction.

3.1 Revision Terms:

1. Number of Revisions: Clients are entitled to Two rounds of free revisions.
2. Additional Revisions: Beyond the free revisions, additional changes may incur extra charges.
3. Scope of Revisions: Revisions are limited to the original instructions provided at the start of the project.

3.2 Exceptions to Revisions:

Revisions do not cover:

• Changes to the original project scope.
• New materials or files submitted after the initial agreement.

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4. Refund Request Procedure

To request a refund, please follow these steps:

1. Submit a Request:

   • Email us at info@optiframemedia.com with the subject line “Refund Request.”
   • Include your name, contact details, order number, and a detailed explanation of the issue.

2. Evaluation:

   • We will evaluate your request and communicate with you within 3-5 Business Days.

3. Resolution:

   • If your request is approved, we may offer a refund, additional revisions, or an alternative resolution.

4. Refund Timeline:

   • Approved refunds will be processed within 5 days using the original payment method.

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5. Non-Refundable Services

The following services are non-refundable:

1. Completed Projects: Once the final deliverables have been approved and delivered.
2. Partial Deliverables: If a client requests cancellation after partial delivery of the service.
3. Subscription-Based Services: Monthly or annual subscription fees for ongoing services.

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6. Cancellation Policy

1. Before Project Start: Clients may cancel their orders before the project begins for a full refund.
2. After Project Start: Cancellations after work has commenced may incur charges based on the work completed.

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7. Dispute Resolution

We are committed to resolving disputes amicably. If you are dissatisfied, please contact our customer support at info@optiframemedia.com. We will work with you to find a fair solution.

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8. Important Notes

1. Digital Nature of Services: Our services involve digital and creative work, which may not always align with subjective preferences. Refunds are considered based on objective issues, not personal tastes.
2. Client Responsibility: Clients must provide clear instructions, accurate files, and timely feedback to ensure the success of the project.

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9. Contact Us

If you have any questions about this Return & Refund Policy or need assistance, please contact us:

Email: contact@optiframemedia.com
Address: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND